1. Victor Chandler International Limited ("Victor Chandler" or "We") is established in and is fully licensed by the Gibraltar Licensing Authority to undertake online and telephone betting and online gaming. We at all times comply with all applicable laws in Gibraltar and are regulated by the Gibraltar Gambling Commissioner. Any contract between the Customer and Victor Chandler is deemed to be made according to the laws of Gibraltar. The company's registered address is Suite 2B, Mansion House, 143 Main Street, Gibraltar.
2. These terms and conditions together with the applicable Bet Rules and the details of Account Operation set out the terms which exist between Victor Chandler and a customer ("Customer") accessing our services. Additionally, the Victor Chandler Privacy Policy applies. By accepting these terms and conditions customers acknowledge and agree to be bound by the applicable Bet Rules Account Operation provisions and Privacy Policy.
3. It is the customer’s responsibility to ensure that, under the laws of the jurisdiction to which he is personally subject (by virtue of residence or otherwise), it is lawful for him to use the facilities provided by Victor Chandler. In particular, customers must be at least the age of legal majority or (if higher) over any specified age threshold required to participate in betting or gaming in or from the jurisdiction in which they reside. We do not intend that our services and facilities should be used for any illegal purpose.
4. For this reason, access to or betting with Victor Chandler may not be legal for some or all residents of or persons present in certain countries. The presentation by Victor Chandler of any betting or gaming propositions or facilities (in particular, but not exclusively, on its Website(s)) does not constitute an offer or invitation for the use of or subscription to betting or other services in any jurisdiction in which such activities are prohibited by law.
5. The presentation of any betting or gaming proposition or facility (in particular, but not exclusively, on its website(s) does not constitute an offer and bets are only valid when accepted in accordance with the applicable Bet Rules We reserve the right to suspend or withdraw any betting or gaming proposition(s) in our absolute discretion and/or to add further propositions from time to time.
6. Customers are solely responsible for the security of their account information and any applicable security information. Should a Customer inadvertently disclose his or her information to another person, the customer agrees to contact Victor Chandler at accountqueries@vcint.com.  It is the customers responsibility to take all reasonable steps to ensure that any information supplier to Victor Chandler is kept up to date
7. Customers are responsible for any unauthorised use of their account information. In the event that a third party places a bet or is thought to have placed a bet, such bet shall be valid, whether or not the alleged third party had the prior consent or knowledge of the Customer or has misappropriated account information of the Customer. Under no circumstances will any bet be cancelled for that reason.
8. Customers participating in any online betting or gaming do so at their own discretion and risk. We will not be responsible for any delays errors or losses due to failure breakdown interruption or malfunction of computer hardware or software or Internet or other communications media or connection for any reason whatsoever. We will at all times use reasonable endeavours to overcome any such event or occurrence so far as we can but do not guarantee our ability to do so. We reserve the right in our absolute discretion to cancel any transactions arising as a result of any such event or occurrence.
9. Customers shall not abuse in any way any online betting or gaming or any bonus offer or other promotion scheme offered by us. Customers shall not participate or attempt to participate in any online betting or gaming by methods means or ways not intended by us, in particular by the use of "hacking" or unauthorised computer programs or "robot" players or other means. Customers shall not in any way manipulate or attempt to manipulate any betting or gaming software or ascertain or attempt to ascertain information concerning such software or its code. Any betting or gaming by a Customer which uses any such information, whether obtained directly by such Customer or as a result of circulation of such information by a third party, is not permitted. We reserve the right in our absolute discretion to cancel any transactions arising as a result of any such matters.
10. We reserve the right to add to, or omit, amend or otherwise alter the number, content, effect and style of any betting or gaming at any time and we also reserve the right to cancel a Customer's account for any reason and issue any balance in Customer's account at the time of such cancellation.
11. We reserve the right to add to, amend or modify the game rules and account operation processes at any time. We also reserve the right to add to, amend or modify these Terms and Conditions at any time. The website(s) will always carry the latest applicable versions of the Bet Rules and Account Operation processes as well as of the Terms and Conditions. Customers shall periodically review all these provisions and shall not participate in any betting or gaming on the website(s), open, use or reuse an account, nor accept any winnings if the Customer does not fully understand, agree to, become a party to, and abide by, without exception, all Bet Rules, Account Operation processes and Terms and Conditions as they may change from time to time. If at any time a Customer ceases to be able or willing to comply with this paragraph it shall immediately cease participation and may be required to close his/her account.
12. Any dispute or claim which cannot be resolved by our customer service staff will be passed to senior management for a decision. If the Customer wishes to take the matter further, we will abide by the decision of IBAS (Independent Betting Arbitration Service), a service to which we subscribe, so long as the full facts have been submitted by both sides. However, for sports betting where there is evidence of price or match rigging, we reserve the right to make bets void or withhold payment pending the outcome of any investigation. No claims or disputes will be considered more than 90 days after the settlement date of the original sports betting transaction.
13. Victor Chandler does not undertake to notify users that they have outstanding balances to collect. If you do not access your account for any consecutive period of 396 days, then after those 396 days your account will be deemed 'Permanently Inactive'. Accessing your account is defined as 'logging on' to your account using your user name and password and either:
      i) Placing a bet (sports book, casino, games or poker side games bet), or
      ii) Playing a raked poker hand.
Once your account has been deemed 'Permanently Inactive', Victor Chandler is entitled to forfeit the outstanding balance.