Do I need to download to play?

No, The VC Live Casino is run using the very latest web casting technology and requires no downloads at all. Simply register your details and you can start playing directly from your browser. Make a note of your account number and password and you will be able to access your account and our games from any computer you choose.

Can I legally play VC Live Casino?

To play in the casino legally you must be 18 years old or over and playing from a jurisdiction or country where gambling is legal. If you have any doubts please seek to local legal advice or contact our customer services team.

How do I open an account with VC Live Casino ?

Signing up to be a member of the Live Casino is a really simple process. Click on the 'Open Account' link and follow the simple instructions.

If you are an existing Victor Chandler sports betting customer, you have automatic membership to the Live Casino and do not need to open a new account. Your Victor Chandler account number and password will work in the Live Casino.

Can I have more than one account?

Our system will only allow you to set up one account with the Live Casino. In the event of customers attempting to trade multiple accounts, the company reserves the right to close accounts and declare any transactions made in these accounts void.

Where is the Live Casino located?

The games are broadcast from a studio in Latvia.

How do I know the games are fair?

All dealers in the Live Casino are trained to professional Casino standards, and all tables are recorded and monitored.

What happens if I disconnect during a game?

The game will continue and all bets that have been placed will stand.  In the event that you are unable to connect before the end of the hand, you will be classed as ‘stand’ and the game will continue.

What happens if the dealer makes a mistake?

In the unlikely event that the dealer makes a mistake the Pitboss will be called.  If the game can be continued fairly then it will do so, otherwise the game will be cancelled and all bets returned.

Chat Window Rules

The Live Casino chat window can be used for you to communicate with the dealers and pitbosses.  They can answer any questions about the game that you may have, however any abusive language will not be tolerated and chat privileges can be suspended.

Can I use the chat window to obtain account information?

No, the dealers and Pitbosses have no access to your account details.  Should you have any queries about your account or payment details please contact Victor Chandler customer services.  For contact details please click on the ‘contact us’ tab under the ‘support’ heading.

Technical Requirements

This product is optimised to run on a broadband Internet connection. Whilst it may be possible to run on slower connections for the best user experience we do not recommend this.

For optimal performance we also recommend: -

• Microsoft Windows 2000 / XP or Vista
• SVGA Graphics card capable of 800x600 resolution or higher
• The latest version of your Internet browser - Internet Explorer, Netscape Navigator, Mozilla Firefox etc.
• Adobe Flash Player Version 9, available from: adobe.com

If you find that the casino is still running slowly, you may wish to reduce the picture quality from the in game menu, or reduce the size of your browser window.